Seems very unprofessional, and borderline scammy - particularly after a customer is signed in and authenticated through other methods. Download the xfinity my account app, click on top right corner (xfinity assistance) , under ask a new question type 'cancel', then cancel my services, request a call or chat with agent. FinanceBusiness, Economics, and Finance forward back. Within 14 days of shipment (read the return policy of Xfinity) According to the customer service policy of Comcast, the resolution mechanism is divided into 3 levels. "How much more would it cost me monthly to upgrade to 1 gigabit internet" They replied "We have great news We can upgrade your services to 1 gigabit internet for only 170. I just had a chat with Xfinity agent to get confirmed on ongoing promotion. Support for your questions about Xfinity Mobile&39;s network. If calling doesn&x27;t work for you or you prefer written communication, Comcast also offers online chat. Xfinity WiFi Hotspots. WiFi Speeds. Other ways to pay. Go to xfinity. By law Xfinity should not even be using need our social security numbers at all. Mar 30, 2023 Chat agent asking my SSN and DOB. - As you are typing a drop-down list appears. The "Xfinity Support" graphic replaces the "To" line. Sign in with your login information, click Job Management, then select Jobs Applied. By law Xfinity should not even be using need our social security numbers at all. They make it almost impossible to contact a customer service rep. How much do comcast chat jobs pay per year 34,000 - 39,999. I&39;ve searched your forums and it seems like this happens frequently in Xfinity chat calls. Make a complaint online. Store Visit an Xfinity Store near you. Find an Xfinity store or service center near you. Are chat agents real I just had some weird experience with Xfinity chat agents. If I was not told this I would not have signed up for an 85. Instead, type "Xfinity Support" there. Not to mention I have to specifically request a chat ID and it is not provided automatically. Something went wrong. Store Visit an. From Xfinity Assistant, Thank you for contacting us. This might eventually route your call to a live agent. Taxes, fees and other applicable charges extra, and subject to change. this make me nervous after seeing this unethical practice that my sensitive info might have leaked to other. I was asked to create a private chat with Xfinity, which I did. ET Monday through Sunday. May 24, 2023 I was asked to create a private chat with Xfinity, which I did. Can anyone offer advice on how to speak to a live customer service agent Ive called the 1-800 customer service number and. Click "Sign In" if necessary. If it doesn't, just keep chatting until you get a live chat agent and ask them to request a callback for you. Once we had the internet thing squared up, he offered me Xfinity Mobile since it will take 25 off your internet bill. and 900 p. Xfinity My Account App For Apple and Google devices. Else, I hope I can find a different service provider who will better respect my money and time. Click the "Peer to peer chat" icon (looks like a speech bubble next to bell icon at top of page) or httpscomca. Select "Xfinity Support" from that list. When I refer to my xFi, none of my devices show pause nor do I manually pause any of my devices; they all typically show. Save more with trade in. Our neighbor&39;s plumbing contractor cut through our service line so I contacted the live chat to try to get a technician sent out to inspect and repair the line ASAP. FIRST NAME. Click the "New message" (pencil and paper) icon. Contact Xfinity 247 via phone, chat, or social media, or visit an Xfinity location. Products & Services. I'm finding Xfinity support incompetent. I was in a chat with an agent on the xfinity website concerning a dispute on a bill. Below is my problem, where the agent says the can match the online offer - 70 month after paperless discount, 2 years, including xfi complete (free modem and unlimited data) - then they disconnect and the next agent to hop onto the. Click the "New message" (pencil and paper) icon. Login to the Xfinity MyAccount App. ET Monday through Sunday. Need to Chat with Xfinity Support. No one showed up. Learn how to report an issue, like refund and payment issues or safety concerns. LAST NAME. Why do you need to follow live chat best practices 15 live chat best practices for great customer service and employee satisfaction 1. This team is a dedicated group of security professionals who respond to issues pertaining to phishing, spam, infected computers (commonly referred to as bots), online fraud and other security issues. Chat Online. the agent asked from the last 4 digits of my credit card which i provided. I am very disappointed and frustrated about Xfinity services. It was supposed to be between 9 and 10 am yesterday. 40,000 - 46,499. 00 to hook up my service and asked me if I wished to proceed or cancel my phone commitment. With Xfinity Flex, youll be able to stream more than 10,000 free movies and shows, access your favorite apps like Netflix, Disney, Prime Video and Hulu, and rent or purchase top movies and shows. We will get back to you in a few minutes. Browse 6 COMCAST CHAT jobs (44k-94k) from companies with openings that are hiring now. Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. -Click the "New message" (pencil and paper) icon. I was in the middle of a chat with customer service re replacing it when I accidently closed the Xfinity app on my phone. We would like to show you a description here but the site wont allow us. Xfinity Assistant is a virtual assistant that helps you with any Xfinity products or services, from billing and TV to security and mobile. Account Management. I hopped onto the Xfinity chat; the agents are always very kind and helpful. Companies in your area. Not to mention I have to specifically request a chat ID and it is not provided automatically. If you have questions about your services, we&39;re here to answer them. Suspicious chat with a Comcast "Live Agent" within Comcast App. The auto system can&39;t help me get a new internet plan. This agent promised she would be with me until this issue is resolved. Click the "Direct Message icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. You can describe or ask any issue, or get connected to a live agent who can troubleshoot or answer your questions. loyalty department. Call our Automated System at 1-800-801-6652 to pay your bill by phone. Then she later asked for my card number. This is a security issue, possible fraud. Chat agent asking my SSN and DOB. XFINITY COST ME 830 PROMO CODE, AND CHAT AGENTS TRIED TO SCAM ME. Get in touch with Comcast Business. As an alternative, you may also seek help and assistance via the Xfinity Chat or the Xfinity Support pages. When I opened it back up, it put me back at the start of the window. Type your message in the text area near the bottom of the window. Contact Norton Support. Click the "Direct Messaging" icon at the top of the page (looks like a text bubble) Click the "New message" (pencil and paper) icon. To set up a payment arrangement with Xfinity Assistant, click Chat for options. Hello, I just wanted to share my recent experience with promise to pay. From Agent, Thank you so much) Live Agent Chat ended. Xfinity Assistant is a virtual assistant that helps you with any Xfinity products or services, from billing and TV to security and mobile. We would like to show you a description here but the site wont allow us. Click the "Direct Message icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. Chat with Support. Type "Xfinity Support" in the "To" line and select "Xfinity Support" from the drop-down list which appears. Below is my problem, where the agent says the can match the online offer - 70 month after paperless discount, 2 years, including xfi complete (free modem and unlimited data) - then they disconnect and the next agent to hop onto the. Chat with Support. - An "Xfinity Support" graphic replaces the "To" line. Wednesday, November 2nd, 2022 122 AM Closed Report a Chat Agent Hello, How can I find someone at xfinity who cares I went to chat support, to get a 2 year deal on a TVinternet package, as my current 2 year pricing was ending. The "To" line prompts you to "Type the name of a person". FIRST NAME. Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list. Spam say AGENT to it, after maybe 5-10 times it will finally ask if you want to text with a live chat agent. Locate store. IMPOSSIBLE to connect with a customer service agent over the phone or through chat. You can also ask for more information regarding your account, including your billing, appointment and payment dates. What i was told by the Xfinity agent was as follows during that session on 41823. How to Reach a Real Person at ComcastXfinity. I am an Official Xfinity Employee. I am a bot, and this action was performed automatically. XFinity is the worst company i've ever had the displeasure of doing business with. Chat with one of our agents live. When you're ready to resume service on a line that you temporarily suspended, just chat with us. If you want to reach out to them, call (800) 934-6489 or engage them in a live chat. Issue Opening Chat with Live Agent. For example, plug "Comcast" into the box, click "Phone & Contact Info", and you'll see. Video of the Day. 13 of jobs. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together anytime, anywhere, on any device. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. It is now exponentially more difficult to get in touch with a Comcast support rep. I'm thinking they don't even. We can help with general account or billing questions, as well as help with service concerns. Chat with one of our agents live. Say Pay my bill into your Xfinity Voice Remote to open your account and pay on Xfinity X1. Saved Items. The "Xfinity Support" graphic replaces the "To" line. Click the "Direct Messaging" icon at the top of the page (looks like a text bubble) Click the "New message" (pencil and paper) icon. Learn how to pay your bill, troubleshoot issues, get tech support and more. As per Xfinity, allegedly a manager called me at 540 PM that evening. Chat with an agent. Welcome to the Xfinity community Our community is your official source on Reddit for help with Xfinity services. Xfinity WiFi Hotspots. Recent switch call from Telus. He and his wife Veronica thought they would simply make a phone call to cancel their Comcast service when they switched providers. Remember, as the primary account holder, you can suspend service on any active lines for up to 14 days. You can also chat with an agent online by clicking on the Chat button on the top of the page. Hello Chuckles4455 Thanks for reaching out to us today. The agent said I would receive a call back from his manager that evening with an update. Chat Agent Using Scam Tactics rComcastXfinity. I just spent 2 days trying to troubleshoot activating my GPSCellular Series 8, and am pretty disappointed with the revelation I put my chat with an Xfinity agent below if you're interested and for context, but TLDR Xfinity doesn't support the esim separately on the Apple watches. Ive been trying for around 2 weeks to actually get in contact with someone who can help me fix my internet. Before you deactivate, make the customer aware of the followingThe Xfinity Mobile Protection Plan for the associated device will be cancelled and can t be reinstated. It also cannot be kept on file nor transmitted in the clear. Option 3 Chat Online. When I opened it back up, it put me back at the start of the window. I kept the Xfinity agent online working towards a resolution. Get help going virtual. Please refresh to try again. Please refresh to try again. Say Pay my bill into your Xfinity Voice Remote to open your account and pay on Xfinity X1. The Xfinity Assistant is an online virtual assistant that lets you get answers and solutions for your Xfinity products and services. To send a "Direct Message" to Xfinity Support Click "Sign In" if necessary. On the Support page on xfinity. Please include your name and address and I&39;ll be happy to help). Scroll to the Xfinity ID & Password section and click Edit next to Password. I'd love to look into this further to see what happened and how we can help to improve your experience. 00mo for 24 months for 1200mbps without cell phone, and now I'm being billed 85. -Click the "Peer to peer chat" icon-Click the "New message" (pencil and paper) icon-Type "Xfinity Support" in the "To" line and select "Xfinity Support" from the drop-down list that appears, and the "Xfinity Support" graphic will replace the "To" line-Type your message in the text area near the bottom of the window-Press Enter to send it. Learn how to pay your bill, troubleshoot issues, get tech support and more. You can monitor and check the status of positions you have applied for by clicking here. The "Xfinity Support" graphic replaces the "To" line. You can contact Xfinity directly and have them walk you through the process. To do so, click on the chat icon located at the top right of this forums page. Nov 30, 2023 Click the "Direct Message" icon. The agent offered me 15 mobile line and 30 discount on wifi and free phone. Contact the ACP Support Center at (877) 384-2575. Although our team here does not have access to the Xfinity Mobile systems (To receive customer support for Xfinity Mobile, you'll want to reach out to our exceptional team of Xfinity Mobile Experts by Text Message at 1 (888). Contact Norton to connect with a live Norton Chat or Norton Phone agent. Chat Agent Using Scam Tactics rComcastXfinity. XFINITY COST ME 830 PROMO CODE, AND CHAT AGENTS TRIED TO SCAM ME. Chat now. IMPOSSIBLE to connect with a customer service agent over the phone or through chat. I&39;ve searched your forums and it seems like this happens frequently in Xfinity chat calls. 17, Sep 20, 2023. We do ti all the time, you have to go through the phone tree then just keep repeating, I need help, get me a person etc. The video shows the bot launching a real time text chat with the ISPs own Xfinity Assistant bot. Mar 30, 2023 Chat agent asking my SSN and DOB. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. I have a triple play plan and have been with COMCAST for 20 plus years. I&39;m convinced they do more harm than good. Dec 4, 2023 Here are the detailed steps to direct message us Click "Sign In" if necessary. We&39;re committed tokeeping you connected. To send a "Direct Message" ("Private") message Type "Xfinity Support" in the "To" line and select "Xfinity Support" from the drop-down list which appears. I was led to believe discounts would be applied, including military discount monthly, to get my bill to 55. If you&x27;d rather not make a phone call, you can always live chat with a representative if that&x27;s easier. 822 Xfinity Comcast Customer Service jobs available on Indeed. Xfinity Assistant. I needed an agent to complete my order so I was talking to an agent via chat. I've removed the SIM card. In your. Make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP. There may be a few reasons why you haven&39;t heard from us. To send a "Direct Message" ("Private") message Type "Xfinity Support" in the "To" line and select "Xfinity Support" from the drop-down list which appears. Jun 24, 2022 -Click the "Peer to peer chat" icon-Click the "New message" (pencil and paper) icon-Type "Xfinity Support" in the "To" line and select "Xfinity Support" from the drop-down list that appears, and the "Xfinity Support" graphic will replace the "To" line-Type your message in the text area near the bottom of the window-Press Enter to send it. Apr 2, 2023 The agent offered me 15 mobile line and 30 discount on wifi and free phone. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together anytime, anywhere, on any device. Or these foreign chat agents could easily collect this data up and sell it to a broker for say 50c a pop or less who then goes and sell the data on the dark web or something of that nature. Simply follow this link to Xfinitys chat service and click Chat with an agent to initiate the cancellation process. 29 because I was having quality issues with my picture. Mar 30, 2023 Chat agent asking my SSN and DOB. View local phone numbers. Support for your questions about Xfinity Mobile's network. If your application is in the Saved Application section and shows a "Not- Submitted" status, you have not completed the application process. Initially i thought it was legit and provided my ssn an. Call Comcast at (800) 266-2278. Suspicious chat with a Comcast "Live Agent" within Comcast App. Click the "New message" (pencil and paper) icon. I hopped onto the Xfinity chat; the agents are always very kind and helpful. 9K Messages 1 minute ago. You can conveniently close your account by visiting their store. Having problems with your tech Learn about remote support options from Geek Squad at Best Buy. Chat is available 7 days a week. I have objective evidence that whatever online chat support did to try and help my service genuinely made the problem worse. 44,500 is the 25th percentile. Contact Us. Xfinity Assistant. At this time, youll only be able to follow the activation process in the Xfinity app if you're adding your phone to a new line on your account. - Chat httpscomca. The Xfinity agent attempted to deceive me into purchasing a plan. From the More tab in the Xfinity. I am a live person and can help you via Forums. Order went through initially, and order got CANCELLED after the. Social security numbers are only to be used in employment and financial services situations which may need to be reported to the IRS. Ive been trying for around 2 weeks to actually get in contact with someone who can help me fix my internet. Make a complaint online. I can confirm it for you however. Here are the detailed steps to direct message us Click "Sign In" if necessary. How to Reach a Real Person at ComcastXfinity. Have a quick question Ask Xfinity Assistant. Click apply in the drop box to continue and complete the process. Right-click on the Trash folder or click on the More Actions icon (three. Type in, "speak to an agent". Say Pay my bill into your Xfinity Voice Remote to open your account and pay on Xfinity X1. Documents needed to show you qualify. If you have questions about your services, we're here to answer them. - Chat httpscomca. Apply to Customer Service Representative, Customer Support Representative, Bilingual Customer Service Associate and more. I am very disappointed and frustrated about Xfinity services. Please send us a DM with your full name and address to Xfinity Support. Simply follow this link to Xfinitys chat service and click Chat with an agent to initiate the cancellation process. I am an Official Xfinity Employee. Click the "New message" (pencil and paper) icon. None of the agents (I called multiple times) couldnt solve it. Step One Inquiry. and 900 p. Sep 7, 2023 Xfinity Live Support Chat potential scam I wanted to reach out for direct help about a strange interaction I had with Xfinity customer service. Provide swift responses and dont leave customers hanging 3. Xfinity Assistant is a virtual assistant that helps you with any Xfinity products or services, from billing and TV to security and mobile. I did not provide that information and the agent refused to proceed with assisting me unless i provided that. If it doesn&39;t, just keep chatting until you get a live chat agent and ask them to request a callback for you. Click the "Direct Message chat" icon. This was not the case. Before you deactivate, make the customer aware of the followingThe Xfinity Mobile Protection Plan for the associated device will be cancelled and can t be reinstated. Type your message in the text area near the. I've done everything they told me to. Type "Xfinity Support" in the "To" line and select "Xfinity Support" from the drop-down list which appears. Type "Xfinity Support" in the "To" line and select "Xfinity Support" from the drop-down list which appears. I know if there is delay or long wait time when using the Xfinity assistant, you may get a text message with a link to resume your chat. I was in the process of purchasing a new phone and used the xfinity chat agent to assist me. I needed an agent to complete my order so I was talking to an agent via chat. He immediately started with looking for an upsell opportunity. Xfinity Chat Agent lied to me - (. He and his wife Veronica thought they would simply make a phone call to cancel their Comcast service when they switched providers. Click the "Direct Messaging" icon or httpscomca. new construction clermont fl, lowes 2x3
He and his wife Veronica thought they would simply make a phone call to cancel their Comcast service when they switched providers. . Chat with xfinity agent
Option 3 Chat Online. Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. It definitely does not sound like a good time. 00 to hook up my service and asked me if I wished to proceed or cancel my phone commitment. Apply to Retail Sales Associate, Sales Representative, Store Manager and more. Current WelfareSocial Services photo ID. Finally got an agent, who transfered me to another. Nov 1, 2022 Click the "Direct Messaging" icon at the top of the page (looks like a text bubble) Click the "New message" (pencil and paper) icon. Need to Chat with Xfinity Support. Taxes, fees and other applicable charges extra, and subject to change. Contact Norton to connect with a live Norton Chat or Norton Phone agent. Go to the mailbox by clicking on the Email tab. Click the "Peer to peer chat" icon (looks like a speech bubble next to bell icon at top of page) or httpscomca. Come 811, I realized that I couldn&39;t make. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. Input your telephone number when prompted, or push "1" if the system recognizes your phone number and asks if it's correct. Mar 8, 2023 Here&39;s the phone number to our customer support department if you&39;d like to speak to someone over the phone 1-800-934-6489. Ive spent enough time dealing with Xfinity Mobile since April and unless theyve recently change their processes I completely understand why OP though this was irregular. And now, Flex comes with Peacock the new streaming service from NBCUniversal. Why do you need to follow live chat best practices 15 live chat best practices for great customer service and employee satisfaction 1. The End I'll definitely do this once xfinity gets done with their "modem reboot check time wasting (mine) procedure. Features & Settings. End Agent Chat. Hello, I just wanted to share my recent experience with promise to pay. Full price 599. A drop-down list appears. Comcast Xfinity initiated the series of events, beginning with a text message, falsely stating that I would need some kind of appointment to benefit and subsequently wasted my time regarding a free promotion (stated by the first live chat agent) that wasnt free at all. I am so surprise Xfinity order a cell phone for me without my permission. How am I supposed to contact an agent when the chat is broken The Xfinity Assistant tells me " You&39;re next in line. Oct 4, 2021 Here are the detailed steps to direct message us Click "Sign In" if necessary. Contact Xfinity 247 via phone, chat, or social media, or visit an Xfinity location. I am an Official Xfinity Employee. I was asked to create a private chat with Xfinity, which I did. Say Pay my bill into your Xfinity Voice Remote to open your account and pay on Xfinity X1. You can also sign in and use our Get in Touch page to send us an email message or chat with a live agent from 900AM to 100AM ET. You can describe or ask any issue, or get connected to a live agent who can troubleshoot or answer your questions. I checked in with Xfinity three days later via chat to see what the notes said. We can also be reached through direct message on social media at the accounts below Twitter PeacockTVCare. The "Xfinity Support" graphic replaces the "To" line. 33mo 24. Sign in to the Xfinity My Account app on your mobile phone. I'm convinced they do more harm than good. Chat agent lied. com to login to your account. then i was asked for my complete SSN () number on the chat link. Press Enter to send your message. Hi, user0f7222. To send a direct message. Taxes, fees and other applicable charges extra, and subject to change. By selecting Accept all, you consent to our use of Cookies. You can contact our Xfinity Mobile support center via any of the following methods SMS Text Message 1 (888) 936-4968 Phone 1 (888) 936-4968 Chat httpscomca. They make it almost impossible to contact a customer service rep. I'm thinking they don't even. STEP 1 STEP 2. Your application status will appear in the corresponding. Evidence Included. Business hours Phone support is open 24 hours a day, 7 days a week. Unfortunately I completed the first two steps before becoming uncomfortable and disconnecting from the chat. Please use. Some users mention using the chat icon at the top right of the page, while others complain about the quality of service or the disconnect of the call. Type "Xfinity Support" in the "To" line and select "Xfinity Support" from the drop-down list which appears. If you have account and billing questions, contact customer service 24 x 7 at 833. Option 3 Chat Online. I contacted support again, and the agent said it was taken care of. Known for its internet, cable TV, and phone service trinity, Xfinity has carved out its reputation as one of the most prominent telecommunication companies in the US with a loyal customer base of millions. I wasn't able to load. Click the "Direct Message" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. Instead, type "Xfinity Support" there. Click "Sign In" if necessary. Apps In the Xfinity app, click the chat bubble icon on the upper right-hand corner. Click the "Direct Message chat" icon. Call us at 1-800-xfinity and follow the automated prompts to pay using an American Express, Discover, Mastercard or Visa credit or debit card or an ACH transfer from a valid savings or checking account with a U. Business solutions and community support. Connect coax, plug in power, plug in ethernet cable then activate through Xfinity's app. Please let us know your thoughts about your recent chat with 3 quick. Xfinity Assistant. Phone payments can be made by bank account, debit card or major credit card, and payments are. The "To" line prompts you to "Type the name of a person". Xfinity makes it easy to get help when you need it. Type your message in the text area near the bottom of the window. To reach our team over the phone, you can call 800-934-6489. Click the "New message" (pencil and paper) icon. Once we had the internet thing squared up, he offered me Xfinity Mobile since it will take 25 off your internet bill. Type your message in the text area near the bottom of. Companies in your area. - As you are typing a drop-down list appears. This might eventually route your call to a live agent. No, this wasn&39;t an outsider scam, this was a live chat agent from your official xfinity app. Xfinity TV and Internet Stopped Working Fix. If you need more help, you can chat with an agent online or by phone. If you need assistance outside of business hours,. I just had a chat with Xfinity agent to get confirmed on ongoing promotion. reReddit Top posts of November 2022. To set up a payment arrangement with Xfinity Assistant, click Chat for options. I originally made a promise to pay for 813. As of June 2023, this method no longer works. Chat is available 7 days a week. Ultimately, the Comcast support agent offers the chatbot a 10 discount for the same internet service. At this point, I refuse to make another call or chat with Xfinity agents. It'll send me a notification saying an agent has sent me a message, but when I click the notification the app either doesn't open, or it does open, but doesn't go to the chat. The "Xfinity Support" graphic replaces the "To" line. Suspicious chat with a Comcast "Live Agent" within Comcast App. Visit a Store. Get 400 off. Please refresh to try again. Click the "New message" (pencil and paper) icon. Contact Customer Service at (800) 391-3000. Contact the ACP Support Center at (877) 384-2575. The "Xfinity Support" graphic replaces the "To" line. It'll send me a notification saying an agent has sent me a message, but when I click the notification the app either doesn't open, or it does open, but doesn't go to the chat. No idea why they are pushing these devices on customers to the point of scamming. You can call Xfinity directly, visit your local Xfinity store, chat online using Xfinitys chat service, or fill out a cancellation form. An official employee, such as myself or whoever is first available, will respond. Click the "Direct Message" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. Chat with an agent. I tried to add two new lines with iPhone 15 Pro&39;s using the promo code, I also got buy one get another line free for one year. Click "Sign In" if necessary. To send a "Direct Message" ("Private") message Type "Xfinity Support" in the "To" line and select "Xfinity Support" from the drop-down list which appears. Click the "Direct Message icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. Use Comcast Online Chat Support. eventually you will get connected to. Naturalization (N550, N-570, or N-578) Employment Authorization Document (INS Form I-688 or I-766) Bureau of Indian Affairs Tribal ID card. If you need assistance outside of business hours, Xfinity Assistant is a 247 automated chatbot that can assist with common account, technical, or billing questions. You can call Xfinity directly, visit your local Xfinity store, chat online using Xfinitys chat service, or fill out a cancellation form. I was also charged for the service and the device. I did not provide that information and the agent refused to proceed with assisting me unless i provided that. When you're ready, click the Start chat button to connect with a live agent. I originally made a promise to pay for 813. Click the "New message" (pencil and paper) icon. Get a free quote in 2 easy steps. I had to use phone hotspot for a day because original service had to be canceled first to transfer the modem to the new account, but the chat agents were happy to oblige. 99 Once youre an Internet Essentials or Internet Essentials Plus customer, youre eligible to purchase a new Dell laptop or Chromebook for just 149. Contact 1-888-565-4329. Log in for local contact info. Phone payments can be made by bank account, debit card or major credit card, and payments are. . buff163 phone number